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Refund and Return Policy

Last updated: 22 October 2026

This Refund and Return Policy applies to purchases made through comradeswinstg.wpenginepowered.com, operated by Running Late Wines (Pty) Ltd, trading as Comrades Wine Collection.

1. Company Information

Running Late Wines (Pty) Ltd
Trading as Comrades Wine Collection
Company Registration Number: 2026/576409/07

Directors: Charles Back and Bradley Glasspoole

Address:
Comrades Wine Collection
Suid Agter Paarl Road
7646
South Africa

Email: hello@comradeswine.com
Website: comradeswinstg.wpenginepowered.com

2. Our Refund and Return Policy

We want you to be satisfied with your purchase from Comrades Wine Collection.

If there is a problem with your order, please contact us as soon as reasonably possible at hello@comradeswine.com so that we can investigate and assist.

As wine is a consumable product, returns are subject to the conditions below and to your rights under applicable South African consumer law.

Nothing in this policy is intended to limit or exclude any rights that cannot lawfully be excluded.

3. Damaged, Defective or Incorrect Products

Please contact us if you receive a product that is:

  • damaged during delivery;
  • defective or spoiled;
  • materially different from the product ordered;
  • incorrectly supplied; or
  • missing from your order.

When contacting us, please provide where possible:

  • your full name;
  • your order number;
  • your contact details;
  • a description of the issue; and
  • clear photographs of the affected product and packaging.

This information helps us investigate the issue with our fulfilment and delivery partners.

Where a product is confirmed to be defective, damaged, incorrectly supplied or otherwise eligible for remedy under applicable law, we may arrange an appropriate remedy, which may include:

  • replacement of the affected product;
  • collection or return of the product where necessary;
  • store credit; or
  • a refund.

The remedy offered will depend on the circumstances and applicable law.

4. Change-of-Mind Returns

Because our products are consumable alcoholic beverages, we do not generally accept returns simply because a customer has changed their mind, selected the incorrect product or no longer wishes to keep the goods, except where applicable law provides otherwise.

We may consider a change-of-mind return in exceptional circumstances at our discretion.

Where such a return is approved, the goods must generally be:

  • unopened;
  • unused;
  • undamaged;
  • in their original packaging; and
  • in a condition suitable for resale.

Please obtain written approval from us before returning any product.

5. Products That Cannot Normally Be Returned

Subject to applicable law, we may decline a return where:

  • the bottle or packaging has been opened;
  • the product has been partially consumed;
  • the product was damaged after delivery;
  • the product was not stored appropriately after delivery;
  • the goods are no longer in a saleable condition;
  • the return is requested outside a reasonable period; or
  • the return is otherwise excluded by applicable law.

Products purchased on promotion, sale or at a discounted price remain eligible for any rights relating to defective, damaged or incorrectly supplied goods that apply under law.

6. Delivery Damage

If your order appears damaged when delivered, please photograph:

  • the outer packaging;
  • the shipping label where possible;
  • any damaged bottles; and
  • the contents of the parcel.

Please send the photographs and your order number to hello@comradeswine.com as soon as reasonably possible.

Do not dispose of damaged goods or packaging until we have advised you that they are no longer required for the investigation.

7. Failed or Incorrect Delivery

Customers are responsible for providing accurate delivery information when placing an order.

If an order cannot be delivered because:

  • an incorrect or incomplete delivery address was provided;
  • the recipient cannot be reached;
  • delivery is refused without valid cause; or
  • repeated delivery attempts are unsuccessful,

we may require payment of an additional delivery fee before arranging redelivery.

Where a refund is agreed in such circumstances, reasonable delivery or handling costs may be deducted where permitted by law.

8. Refunds

Where a refund is approved, we will generally process it using the original payment method used for the purchase.

The time taken for a refund to appear in your account may depend on your bank, card issuer or payment provider.

A refund may be processed once:

  • the returned goods have been received, where return is required; and/or
  • we have completed a reasonable investigation of the reported issue.

9. Exchanges and Replacements

Where appropriate, we may offer a replacement product rather than a refund.

Replacement products remain subject to stock availability.

If the original product is unavailable, we may offer:

  • an alternative product of equivalent value;
  • store credit; or
  • a refund,

subject to agreement with you and applicable law.

10. How to Request a Return or Refund

Email:

hello@comradeswine.com

Please include:

  • your name;
  • your order number;
  • your contact number;
  • the reason for your request; and
  • photographs where relevant.

Please do not send goods back to us without first receiving return instructions.

11. Alcohol Sales and Age Restrictions

Comrades Wine Collection sells alcoholic beverages.

Orders may only be placed and received by persons legally entitled to purchase and receive alcohol under South African law.

We reserve the right to refuse or cancel a transaction where we reasonably believe that completing the sale or delivery would contravene applicable law.

12. Contact Us

For questions relating to refunds, returns, damaged products or delivery issues, please contact:

Running Late Wines (Pty) Ltd
Trading as Comrades Wine Collection

Suid Agter Paarl Road
7646
South Africa

Email: hello@comradeswine.com
Website: comradeswinstg.wpenginepowered.com